Policy Documentation

Refund & Cancellation Policy

In effect: September 27th, 2026

We're confident that whether you choose our products or services, you'll love them. We invest a lot of passion into whatever we create for you.

Refund Policy:

You can request a refund within 3 days (72 hours) of your purchase, as long as you have used no more than 25% of your plan's credits. On a monthly allowance that means at most 875 credits on Starter, 2,000 on Pro, 4,250 on Agency, or 7,500 on Max 30k. Requests made after 72 hours, or after more than 25% of the credits have been used, are not eligible for a refund.

When a refund is issued, the unused credits from that payment are removed from your account and the plan ends. Credits you already used are never charged back.

To request a refund, contact us at support@synthesys.io within 72 hours of your purchase.

Cancellation Process:

You can cancel your plan at any time from inside the app:

1
Sign in at app.synthesys.io
2
Click your account icon at the bottom of the sidebar to open "Manage account", then choose "Plans & credits".
3
Click "Manage billing" to open the billing portal, then cancel your plan there.

Once you cancel, your plan stays active until the end of the current billing period and your remaining credits stay usable until then. No further payments are taken.

We are here to assist you with any questions or concerns you may have about our refund and cancellation policies. Please feel free to reach out to our customer support team at support@synthesys.io for further assistance.